Refund & Cancellation Policy

At H7 Honey, we carefully pack and dispatch every order. Since our products are food items, we follow the below policy for cancellations, returns, replacements, and refunds.

1. Order Cancellation

Orders can be cancelled before they are dispatched by contacting us at +91 99623 85151.

Once an order has been dispatched, cancellation may not be possible.

2. Damaged or Incorrect Products

If you receive a product that is:

• Damaged during delivery
• Leaking or broken
• Different from the product you ordered
• Missing from your order

please contact us as soon as possible after delivery.

We may request photos or videos of the package and product to verify the issue.

3. Refunds

If your refund request is approved, the eligible refund amount will be processed through the original payment method, where applicable.

The time taken for the amount to reflect in your account may depend on your bank or payment provider.

4. Replacement

Where appropriate, H7 Honey may offer a replacement product instead of a refund for damaged, defective, or incorrectly delivered products.

5. Non-Returnable Products

For hygiene, safety, and food-quality reasons, opened or used honey products generally cannot be returned.

Returns may also not be accepted for products that have been damaged after delivery due to improper storage or handling.

6. Refund Eligibility

Refunds or replacements are considered on a case-by-case basis after verification of the issue.

A refund may not be provided for change of mind, incorrect delivery information provided by the customer, or failure to accept the delivery.

7. How to Request a Refund or Replacement

Please contact us with:

• Your name
• Order details / order number
• Phone number
• Description of the issue
• Photos or videos, if applicable

Contact H7 Honey
Phone: +91 99623 85151

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We are committed to resolving genuine order issues fairly and providing you with the best possible customer experience.